Privacy Policy

Privacy and Data Security are a major concern for Emma's Home Ltd.

Please read this policy to see how we manage your information and keep it safe.

This policy was last updated on the 1st December 2011.

Privacy Commitment

Emma's Home Ltd are committed to conforming with and abiding by the principals of the Data Protection Act 1998.

You have the legal right to contact Emma’s Home at any time with any questions or concerns regarding your personal data, as well as the right to have access to this information and if necessary, correct it. This will be subject to the production of suitable identification.

Please read this Privacy Policy carefully and check it periodically since it may change from time to time.

Consent

Your use of this website, and any disclosure of personal information via the website signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.

Information We Collect

We may collect, store and use the following kinds of personal information: 

a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation). Mor einformation can be found in the Cookie Information section.
b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
c) information that you provide to us for the purpose of registering with us.
d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletter.
e) We keep a record of any e-mail correspondence between you and us.

Disclosure

Ordinarily Emma’s Home Ltd will not disclose your personal information under any circumstances. However, there may be times when it is reasonably necessary for the purposes as set out in this privacy policy.  In addition, we may disclose your personal information:

a) to the extent that we are required to do so by law.
b) in connection with any legal proceedings or prospective legal proceedings.
c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Emma’s Home will never share your personal data with a third party for the purposes of external direct marketing or research. We do have to share information with our payment processor, SAGEPAY, to verify your details to complete payment.

Cookies

Please see the Cookie Information section.

Security of your Information

Whilst you acknowledge that the Internet is not a 100% secure medium for communication, Emma’s Home Ltd will make every effort to protect the security of all the information you send to us (or we send to you) via the Internet. We cannot be responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

We take every precaution to protect your information. This includeds a number of strong precautions:

1. All personal information stored by us is kept on a server in a secure UK based highly resilient data environment. These sites have strong physical and logical security and the data centre staff are all CRB/ Background checked. In addition the hosting company is ISO27001 certified. Only employees, or our sub-contractors who need the information to perform a specific job are granted access to personally identifiable information.

2. All our website financial transactions are handled through a secure payment gateway service provider called SagePay and we will only share the relevant data necessary for processing payments with this sole provider. Emma's Home Ltd does not record, store or have access to any of your payment or financial details.

3. The Emma's Home Ltd website is secured by SSL technology. This Secure Sockets Layer protocol ensures that all personal information such as credit card details is fully protected. Sites that have a SSL certificate in place have a https:// url. 

4. Emma's Home Ltd are also in the process of gaining PCI DSS compliance. This credit card industry security standard offers additional evidence of how the company manages personal information.

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated. 

Contact

If you have any questions about this privacy policy or our treatment of your personal information, please either enquiries@emmashome.co.uk or write to:

Emma’s Home Ltd
16b Walsingham Place
Truro
Cornwall TR1 2RP